Non-Discrimination Notice

Notification about Non-Discrimination and Accessibility

Notification about Non-Discrimination and Accessibility Family Residences and Essential Enterprises, Inc. (FREE) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. FREE does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

FREE provides free aids and services to people with disabilities to communicate effectively with us, including qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other format,) and provides free language services to people whose primary language is not English, including qualified interpreters and information written in other languages.

If you need language services, please ask the FREE employee with whom you are working to contact his/her program or department manager.

If you believe that FREE has not adequately provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the agency’s Chief Human Resources Officer, Jennifer Marzigliano, by phone, e-mail, postal mail, or in person at FREE’s Headquarters.

Jennifer Marzigliano, Chief Human Resources Officer
Family Residences and Essential Enterprises, Inc.
191 Bethpage-Sweet Hollow Road
Old Bethpage, NY 11804-1314
Phone: 516-870-1600
E-mail: jmarzigliano01@familyres.org

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201

or by phone to 1-800-368-1019 or TTY to 800-537-7697. Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. FREE is dedicated to helping individuals of all abilities realize their full potential.

If you have a complaint related to FREE’s transportation services you can file a grievance with the Transportation Manager, Gary Glass, by phone, email, postal mail, or in person at FREE’s Headquarters.

A complainant may also file a complaint directly with New York State Department of Transportation on its Civil Rights website at https://www.dot.ny.gov/main/business-center/civil-rights/title-vi-ej.

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ADA Title VI Complaint Policy and Procedures

POLICY

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination on the basis of a disability. FREE, Inc. shall not exclude an individual with a disability, from participating in or be denied the benefits of the services, programs, activities, transit system or a facility. FREE, Inc. will not discriminate against individuals with disabilities. Any person who believes that they have been discriminated against, or denied access to our services, programs, activities, transit system or facilities because of their disability may submit a complaint directly to the FREE, Inc.

COMPLAINT PROCEDURES

A written complaint should be made within 30 calendar days of the alleged incident to facilitate a prompt investigation and resolution. The written complaint should be as specific as possible and include the date the incident occurred, names of individuals involved, the facility, programs, services or activities involved, the nature of the problem and a proposed resolution. Include your full name, contact information and best method to reach you.

Mail or email the complaint to:

Jennifer Marzigliano, Chief Human Resources Officer

Family Residences and Essential Enterprises, Inc. (FREE, Inc.)
191 Bethpage-Sweet Hollow Road
Bethpage, NY 11804
(516) 870-1600
JMarzigliano01@familyres.org

If you need an alternative method to provide your complaint, you may contact the ADA Coordinator and either provide a verbal complaint or request information in accessible formats to be able to submit your complaint.

Within 10 days after receipt of the complaint, the ADA Coordinator will contact the complainant, by mail, email, telephone or video conference, to discuss the complaint and to find a resolution. Within 30 calendar days of the discussion, the ADA Coordinator will provide a written explanation on the outcome of the complaint. A summary of the complaint and its closure will be kept for five years.

If the complainant is not satisfied with the outcome, the complainant, may appeal the decision, within 45 days to New York State Department of Transportation (see below).

As an alternative to filing an ADA complaint directly with the FREE, Inc., a complaint may be submitted directly to:

New York State Department of Transportation
Office of Diversity and Opportunity
50 Wolf Road, 6th Floor
Albany, NY 12232
(518) 457-1129 Fax (518) 549-1273
OCR-TitleVI@dot.ny.gov

Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE Washington, DC 20590
Questions concerning this policy and/or procedures may be directed to:

Jennifer Marzigliano
Chief Human Resources Officer
(516) 870-1600 or at JMarzigliano01@familyres.org